MODEL PROFILE
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Error codes and display signals
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MODEL OVERVIEW
About this model: Samsung MS14K6000AS/AC
Samsung MS14K6000AS/AC is a Canadian 1.4-cu-ft freestanding sensor microwave; its owner table distinguishes a held-key C-d0 from a GAS-sensor C-10.
Confirm this Canadian countertop configuration
The complete MS14K6000AS/AC suffix identifies a Canadian Samsung countertop microwave, not an over-range oven or a US-market variant. Samsung's exact Canadian product sheet gives 1.4 cubic feet, freestanding installation, 900 watts of microwave output, a ceramic-enamel cavity and a 360-millimetre turntable. Those numbers are useful when matching the physical oven to this guide. A similarly named US sheet may quote another output rating; do not transfer it to this Canadian suffix. Samsung's support page for the exact model embeds the 2017 English/French owner filename, and the linked manual cover names the MS14K6000 family. Its illustrated panel has Sensor Cook, Healthy Cooking, Snack, Kids Meals, Defrost and Soften/Melt controls, matching the functions advertised for this unit. Before looking up a display message, confirm the rear model label and the right-side control layout. A genuinely different keypad or oven type requires its own manual even if the stainless finish looks familiar.
Choose a cooking mode before diagnosing the result
MS14K6000AS/AC can be used with entered cooking time or with its sensor recipes; the two paths produce different user expectations. In manual mode, the owner guide starts at High power unless the user selects another of the ten levels. For sensor cooking it lists nine programs across six categories: Popcorn, Potato, Pizza, Veggies, Beverage and Reheat. The recipe choice matters because the oven adjusts the cycle from sensed conditions rather than simply running the number of seconds shown in a standard timed cycle. Check whether a program was selected before calling an unexpectedly long or short run a malfunction. A cold centre after a large portion, for instance, should be assessed against cookware, quantity and the program directions before anyone infers a failed sensor. The page is a guide to the two actual information codes, not a promise that every cooking disappointment generates one. Record the selected button, food type and display text separately so a service description is precise.
Respond to C-d0 at the control surface
C-d0 is the user's first opportunity to make an external check. Samsung's information-code table assigns it to control buttons remaining pressed for more than ten seconds. A splash or residue around the keys can make a touch panel appear held, so clean the key area and inspect for water on the surrounding surface. If C-d0 returns, the owner table says to turn the microwave off for more than thirty seconds and try setting it again. A further return calls for a local Samsung service centre. Do not treat C-d0 as a child-lock setting. Child Lock on this oven is deliberately toggled by holding STOP/CANCEL for three seconds, while Eco can blank the clock display to save power; neither ordinary action is evidence that a key has been stuck for ten seconds. Note whether the message appears immediately on power-up or after a specific control is touched, then pass that sequence to service if the simple cleaning and retry fail.
Treat C-10 as a sensor-service instruction
C-10 has a different and narrower meaning. The manual calls the component the GAS sensor and uses the same C-10 row for an open or shorted sensor. GAS here is Samsung's name for a sensor inside an electric microwave; it does not indicate a home gas line. The owner response is explicit: unplug the oven and contact a local Samsung service centre. The page does not offer a user procedure to test or replace the sensor, so repeatedly running Sensor Cook is not a substitute for that instruction. If the appliance instead shuts down without a C-10 display, the troubleshooting pages suggest other checks, including adequate ventilation space around the freestanding cabinet and whether a cooling fan can be heard. Keep those separate from a displayed sensor code. When seeking assistance, Samsung asks for the model and serial numbers, warranty information and a clear account of the problem; photograph C-10 before unplugging if it is safe to do so.
Separate routine behavior from a fault display
Several normal features can otherwise be mistaken for a defect on this model. Eco turns the display off; opening the door or pressing Eco restores the time. Child Lock disables the controls except Eco and is cancelled with the same three-second STOP/CANCEL hold used to set it. The cooling fan may continue for roughly five minutes after cooking, which the owner table describes as normal ventilation rather than a failure. A turntable that rubs can come from a displaced roller ring, an oversized vessel or food residue, not necessarily from the GAS sensor. The ceramic-enamel cavity and 360-millimetre glass turntable are exact product characteristics, so check that the roller ring and plate are seated before interpreting a mechanical noise. Reserve the information-code table for a literal C-d0 or C-10 on the display. Once the code is recorded, follow its own sequence: clean and retry for C-d0, or unplug and seek Samsung service for C-10.
Verified model details
Confirm this Canadian countertop configuration
Source for this detailChoose a cooking mode before diagnosing the result
Source for this detailRespond to C-d0 at the control surface
Source for this detail · Source page: 1Treat C-10 as a sensor-service instruction
Source for this detail · Source page: 17Separate routine behavior from a fault display
Source for this detail · Source page: 37
This description summarizes the linked source documents; check each cited source for your exact model and region.
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Business | 1.4 cu.ft Countertop Microwave | MS14K6000AS/AC | Samsung Canada
Open official sourceIf there is a safety risk, stop using the appliance and follow the manufacturer’s instructions.