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Water heater / GE

PH80S10BNY

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Signal or code

Error codes and display signals

The official manual linked for this model documents these messages. Some indicators apply only to variants that display them; each entry is labeled as a code, indicator, or status.

F10Error codeLower heating element failure.F20Error codeLower heating element failure.F11Error codeUpper heating element failure.F21Error codeUpper heating element failure.F14Error codeCompressor failure or excessive discharge temperature.F15Error codeFan failure.F17Error codeNo hot water: the non-mixing-valve model may have a missing jumper wire.F19Error codeUncontrolled heating source detected.F30Error codeTank temperature sensor T1 has an open or short circuit.F31Error codeTank temperature sensor T2 has an open or short circuit.F32Error codeTank temperature sensor T1 or T2 failure.F34Error codeEvaporator inlet temperature sensor T3a failure.F35Error codeEvaporator outlet temperature sensor T3b failure.F36Error codeCompressor outlet temperature sensor T4 failure.F37Error codeAmbient temperature sensor T5 failure.F41Error codeThe sensing anode may be miswired, or the tank may be empty.F43Error codeThe leak-detect module reports water near the heater.F42Error codeCondensate sensor failure.F46Error codeEvaporator is not frost-free; the refrigerant may be leaking or defrost may have failed.F53Error codeEvaporator is not frost-free; the refrigerant may be leaking or defrost may have failed.F47Error codeSealed refrigeration system vapor-lock fault.F48Error codeAmbient temperature is outside the heat-pump operating range.F49Error codeControl board reports excessive temperature.F50Error codeInverter fault.F51Error codeInverter software fault.F52Error codeCompressor discharge temperature is too low.F54Error codeSuperheat is too low; refrigerant may be leaking.F55Error codeElectronic expansion valve is outside its expected range; refrigerant may be leaking.F56Error codeElectronic expansion valve is outside its expected range, or a refrigerant leak test indicates a possible leak.F57Error codeConcurrent electrical loads draw excessive current.F60Error codeAC electrical supply detection fault.F61Error codeTank water temperature is too high.F62Error codeIncoming water temperature is too high.F70Error codeSensing anode is depleted.F73Error codeCondensate drain-pan outlet is blocked.F74Error codeAir filter is dirty; a fault that repeats after cleaning may indicate a refrigerant leak.F75Error codeThe tank is dry or not filled sufficiently.F76Error codePower-supply voltage was too low at startup.F77Error codeA control-panel key is stuck.F78Error codeLeak sensor has detected water.F81Error codeLeak sensor battery is low.F90Error codeE2 module is unplugged or damaged.F91Error codeDataFlash memory fault.F92Error codeDataFlash memory fault.F93Error codeControl board has no personality data.F94Error codeWi-Fi board failure; Wi-Fi icon is dark.F95Error codeCTA communication module software fault.F96Error codeCTA module is disconnected or its battery is low.

Model and error-code facts may be shown in the language of the original source.

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MODEL OVERVIEW

About this model: GE PH80S10BNY

GE Profile GeoSpring PH80S10BNY is an 80-gallon, 240-V smart hybrid heat-pump water heater. GE lists its cabinet at 76.375 × 27 × 27 in. (H × W × D), useful measurements to check before installation. Its control offers Heat Pump, Hybrid, High Demand, Standard Electric and Vacation modes, which balance energy use and hot-water recovery; for day-to-day upkeep, the manual calls for cleaning three air filters when the Filter indicator illuminates and keeping the condensate drain clear.

Exact model and cabinet

PH80S10BNY is GE's 80-gallon GeoSpring heat-pump model marketed for 240 V without FlexCapacity. PH80S10BNY is rated by GE to deliver 101 gallons in the first hour on a 240/208-V, 30-A supply. At 76.375 inches tall and 27 inches wide, it also requires careful planning for transport and service access. GE publishes the same 101-gallon first-hour number for PH80S10BPY, yet that BPY model adds an electronic mixing valve absent from this BNY product sheet. Equal first-hour ratings therefore do not mean equal outlet controls or identical fault-code explanations. The BNY's non-FlexCapacity F17 interpretation is a practical example of why the last letters of the model matter more than a family photograph.

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Configuration without FlexCapacity

The PH80S10BNY is a non-FlexCapacity version, so the manual's Normal, High and X-High mixing-valve selections must not be assumed to exist here. GE still lists the heat-pump operating modes for this heater. A key diagnostic difference is that F17 on this non-mixing-valve configuration refers to a possible missing jumper wire, whereas the FlexCapacity table associates that number with an outlet safety cutoff. Exact model identification therefore changes the explanation of a displayed fault, not just the product description.

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Heating modes

For a household deciding how to run PH80S10BNY, the manual's mode descriptions are more useful than an efficiency slogan. The available choices include Heat Pump, Hybrid, High Demand, Standard Electric and Vacation. Hybrid is the normal mixed strategy; High Demand brings in the heating elements more readily for recovery, whereas Heat Pump emphasizes compressor operation. Vacation is intended for periods away rather than ordinary heavy use. Check both the selected mode and the water-temperature setting when evaluating output; changing a mode does not repair a fault code.

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Temperature decisions

Tank size alone does not remove the need to manage outlet temperature. For PH80S10BNY, the manual places scald warnings next to the operating instructions and explains the role of the temperature setting. Higher settings may affect usable hot water, but they also increase burn risk, so the choice must take the people using the taps into account. Distinguish a temperature preference from a heating fault: an F-code on the display calls for its own manual entry, even if the water feels cooler than expected.

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Filters and tank care

The care instructions for PH80S10BNY address more than the water tank. Airflow through the three filters matters to the heat-pump side, and condensate must leave through the specified drain. GE notes that a dirty-filter alert can cause a change in operating behavior, while a blocked condensate drain can interrupt heat-pump use until the path is cleared. The manual also discusses the sacrificial anode, which protects the tank; inspection or replacement belongs to qualified service. These are distinct maintenance issues with different signs.

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Interpreting fault codes

The PH80S10BNY manual lists temperature and protection faults separately. F30/F31 concern tank sensors; F34 through F37 relate to evaporator, compressor-outlet or ambient sensing, while F41 can involve the sensing anode or an empty tank. F43 reports water near the heater through the leak-detect module. These codes point to different subsystems and different service paths. An alert is not a reason to bypass a sensor or open electrical covers; record the code, check the manual's owner-level instructions and arrange qualified service where directed.

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Verified model details

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GE PH80S10BNY product support and owner manual

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If there is a safety risk, stop using the appliance and follow the manufacturer’s instructions.

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